Frequently Asked Questions

Time for some Answers

EAT Club is excited about our recent acquisition by Compass Group, a global foodservice leader. Below are answers to questions for customers of EAT Club, Inc.

Please contact Customer Support at help@eatclub.com if you have any questions not answered below.

EAT Club Service

Yes, and we’d love to serve you! EAT Club is available for meal delivery to your office in California, and will soon be available nationwide. If you’re interested in service from EAT Club, please fill out this form and our team will be in touch within one business day.

We've missed serving our customers and would love to talk with you about restarting service with EAT Club. Please use this form to reach out to us and let us know a little more about what you are looking for.

For previous EAT Club customers, the ordering experience via web and mobile will be very familiar. The menu will be changing to reflect a mix of new and familiar partners, including integrating food from world-class local kitchens.

Once a delivery is dropped off, each customer who placed an order will receive an email informing them their lunch has arrived.

If you have downloaded the EAT Club mobile app (iOS, Android), you can elect to receive a push notification on your phone when your meal has arrived.

EAT Club intends to safely re-introduce local restaurants into our menu supply chain later this year. If you are a restaurant interested in a partnership, get in touch with us via this form.

EAT Club will no longer be offering a snacks program, however we’d love to connect you to our friends at Canteen to implement a snack program at your office. Canteen is a part of Compass Group and offers a fantastic service to companies around the country including options for vending, snacks, coffee, and much more. Please fill out this form for more information.

We are happy for former EAT Club clients to keep and repurpose their EC racks.

If you have any other questions about EAT Club racks please reach out to our Customer Success team via this form.

Menu Experience

You can look for dietary icons on the menu, which will provide dietary and other information. Be aware that we handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut and tree nut products, and other potential allergens in the food production areas of our facility. Contact help@eatclub.com with questions.

We've marked certain dishes with a Smart Choice icon to help provide EATers better information about dishes that meet certain healthier-eating criteria. While there's no one dish that's right for everyone, you can find detailed information here regarding criteria a dish must meet to be labeled Smart Choice.

The Avoiding Gluten icon on our menu identifies delicious food made without gluten containing ingredients.

Note: Because we handle products containing gluten in our kitchen, menu items cannot be designated as gluten free.

Be aware that we handle and prepare egg, milk, wheat, shellfish, fish, soy, peanut and tree nut products, and other potential allergens in the food production areas of our facility. Contact help@eatclub.com with questions. .

We attempt to provide nutrition and ingredient information that is as complete as possible. Products may change without our knowledge and menu items are prepared in close proximity to other ingredients that may result in cross-contact with ingredients not listed, including allergens.

Guests with food allergies or specific dietary concerns should contact help@eatclub.com for individual assistance.

Account Management

We recommend you use the latest versions of Chrome and Firefox in order to have the best EAT Club experience.

View the full list of browsers we support

When you sign up for an account with EAT Club, we need to enter your company address in to our system. This tells our drivers where to deliver your meal. We use the domain name of your company email to associate you and all of your coworkers with the correct delivery address. Personal emails would not allow us to associate you with your company.

We request phone numbers in case we need to reach you right away in regard to issues with an EAT Club order. We do not share any of your information outside of EAT Club and will only contact you with issues pertaining to EAT Club's ordering and delivery service or if we just want to tell you about our fun weekend.

The most common reason for this problem is that you have been logged out of your account. Simply go to www.eatclub.com and click the "Login" button in the upper right hand corner. You will be prompted to enter your email and password to log back into your account.

Simply click on the reset password button that is next to your login box. We will email you a password reset link that you must follow to reset your password. EAT Club does not have access to your password on our end, so please remember to write your password down. Also please do not choose ‘password’ as your password. Come on, use your imagination. If you are unable to reset your password after following these steps, please contact us at help@eatclub.com.

If you were an individual user of EAT Club, you will no longer be able to log into your previous EAT Club account. As part of our acquisition by Compass Group USA, all personally identifiable information stored in our system was deleted.

If you want to resume service, your office administrator can get in contact with us via this form.

If you are the EAT Club Program Manager for your company, we’d love to begin serving you again. Please use this form to begin that process. If you are not looking to restart service with us at this time, there is nothing you need to do to close out your account, as all accounts were closed out during the acquisition process, and all personally identifiable user data was deleted.

Please contact Member Services at help@eatclub.com if you have any questions or issues still requiring an answer.